SuperDeluxe

Few heroes are seen these days… As a rush of patrons enters they all share the same woe. This woe causes so much strife in many forms. Disgruntled, dejected and deprived these souls line up and give their order. Request upon request, are given to satiate the woe that plagues this world more than any other: hunger. As the sole chef, a determined Augustus stood to face this insurmountable wave of demands. Aug was focused, profesional and driven. Answering each call given. I was in awe. Before I could begin to understand the workings of Aug’s mind, all the order was complete. I didn’t want to disrupt the flow of their work with a request from an undeserving traveler, myself. Yet, after seeing August champion the reigns of their craft I couldn’t help but succumb to the temptation. I placed an order of my own. The service was undeniably the most welcoming I’ve ever experienced. I was guided through the menu as if my mind was hand held through a maze. I ordered the basic number 1 burger. I had to start from the basics to truly understand the foundation of August’s art. After receiving the order I hurried back to feast on this meal made just for me. Few heroes are seen these days… But August is one. Bun was fluffy af. Grilled onions were bomb and juicy. And the extra regular onions made it so much betterr! The burger patty was madeeeee really well. We actually loved it. Shake was yummy too.

I’ve been seeing this place all over social media so I thought I’d give it a try. I asked for no raw onion and no pickle on my double burger and I got no sautéed onion (which I wanted) and no raw onion but they still put pickles on it. I absolutely HATE the taste and aftertaste of pickles so that was difficult for me to deal with. The burger itself was okay, but I wouldn’t go out of my way to come here again. The fizzy water was okay too, but not great. The fries were the best part but honestly none of it was really anything special. As a former Vegas resident no this isn’t like In N Out and idk why anyone would even say that lol. Friendly staff, good energy, LGBTQIA+ friendly which is great, but the burger was mid. The end.

I was here to pick up a delivery order and got completely ignored, and all the employees were standing in the kitchen with nobody up front of the counter area. I stood there for over three minutes with five employees, all working facing me, and not one of them even acknowledged me being there. I finally got their attention by saying “Hello is anybody going to acknowledge me?”. Finally a lady that was behind in the kitchen area facing me acknowledged me. She said she would be with me in just a minute. Then a gentleman came around and said, “How can I help you?”; with a really abrasive attitude to his voice! I told him the name of my delivery order, and he went and grabbed it out of the warmer below, quick like, and slammed it onto the counter! He then grabbed the cup to fill it with a Coke and only filled it up 2/3 of the way, and then set it down next to the order without saying a word to me. He then turned around and went back to the kitchen area, facing me completely, ignoring me when I asked if the order was ready, and if this was all of it. When you give the order to a person you should say thank you or something to acknowledge that the order is ready to go. I think this business has forgotten the importance of customer service. They were working as if there was nobody there when there were three customers upfront. Very disappointing and a bad atmosphere with a stuck upness to it! Don’t waste your time coming here unless you want to be treated bad!